Posted Dec 12

Service Representative

Addis Ababa, Ethiopia Full Time

Job description

As a Service Representative within our Airline Support Team in Addis Ababa, you will play a pivotal role in our civil aerospace business by providing operational fleet and service delivery support for Rolls-Royce Civil Large Engine customers within Ethiopia. This is an opportunity for you to interface directly with our airline customers on a daily basis and continuously develop effective working relationships to deliver business objectives.

Our civil aerospace business powers over 30 types of commercial aircraft. We have an outstanding reputation in all sectors of the market - widebody, narrowbody and corporate and regional aircraft - and we support customers in nearly every country across the globe. From helicopters and general aviation aircraft, to business jets and the world's largest airliners, we offer the industry's broadest range of engines. In fact, over 30,000 Rolls-Royce engines are currently in service with 650 airlines, freight operators and lessors, and 4,000 corporate operators.

Key Accountabilities

  • Develop and manage a close working relationship with the customer at all levels.
  • Provide on-wing technical support for the company's products, including out-of-hours support.
  • Deliver contracted services on time and to expectation.
  • Manage customer satisfaction to business targets.
  • Proactively manage operational reliability.
  • Meet data reporting requirements of the business using appropriate systems and channels.
  • Provide customer business forecast inputs, fleet plans and shop visit plans.

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