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Posted Jan 06

QR13716 - Reservations & Ticketing Agent

Qatar Airways
Addis Ababa, Ethiopia Full Time

Job description

In this role, you will assist in making and confirming reservations for passengers, selling tickets for the airline. Sell and serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue. Assists passengers requiring special assistance to board or depart conveyance.

Specific Accountabilities Will Include

  • Making and confirming reservations for passengers
  • Arranging reservations and routing using timetables, airline manuals, reference guides, and tariff book
  • Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
  • Assisting mishandled passengers such as NOREC/DNB to reduce passenger complaints
  • Issuing tickets and PTAs quoting correct fares to reduce passenger complaints and debit notes
  • Advising of changes in flight plan or to cancel or confirm reservations
  • Maintaining inventory of available passenger space on flights
Note: you will be required to attach the following:
  • Resume / CV

  • About You



    To be successful in this role, you will need a minimum of a high school qualification combined with at least two years relevant experience. Experience using a reservation system such as Amadeus and an understanding of world geography along with basic mathematical capability is required. Completion of a recognised IATA / Airline Basic Tariff Course would be advantageous.



    You will need to be fluent (written and spoken) in English to perform this role.



    To be successful in this role, you will need a minimum of a high school qualification combined with at least two years relevant experience. Experience using a reservation system such as Amadeus and an understanding of world geography along with basic mathematical capability is required. Completion of a recognised IATA / Airline Basic Tariff Course would be advantageous.



    You will need to be fluent (written and spoken) in English to perform this role.

  • Resume / CV
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