DHL Group Job Vacancy 2025 – Key Account Executive
DHL is the world’s leading logistics company, operating in over 220 countries and territories with a team of more than 395,000 shipping professionals. DHL helps businesses expand globally, connects people with their loved ones, and delivers innovative logistics solutions with speed, reliability, and excellence.
DHL Global Forwarding Ethiopia focuses on digital transformation, operational resilience, and improving customer experience through innovative IT solutions and process optimization.
Position: Key Account Executive
Location: Addis Ababa
Application Deadline: October 15, 2025
Minimum Requirements
Education & Experience:
-
University degree
-
Customer service or sales experience
Skills & Competencies:
-
Excellent presentation, communication, and interpersonal skills
-
Strong customer-facing and interaction capabilities
-
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
-
Familiarity with DHL systems (preferred)
-
Analytical, organizational, and motivational skills
-
Project management and negotiation skills
Key Responsibilities
-
Deliver full customer service offerings, including bookings, inquiries, quotes, and supply requests to Key Account customers.
-
Manage customized contracted services such as reporting and mailroom management.
-
Prepare written correspondence to furnish requested information to customers.
-
Proactively inform customers about shipment delays or potential service failures.
-
Ensure smooth execution of Key Account Servicing strategies in line with Customer Care & Key Account Supervisor and Sales Managers.
-
Conduct joint visits with sales staff to Key Account customers and solicit feedback to improve service quality.
-
Track shipments proactively for all Key Accounts and escalate unresolved traces using GEMA promptly.
-
Ensure customer complaints and claims are prioritized, resolved quickly, and escalated when necessary.
-
Continuously evaluate and address customer needs to improve service delivery.
Benefits
-
Opportunities to contribute ideas and skills in a global company
-
Career growth and development potential
-
Competitive salary and benefits
How to Apply
Upload your resume and complete the application process here: DHL Careers – Ethiopia
Stay Updated with Daily Job Notifications
Join our Telegram channel for the latest job updates: t.me/etcareersjobs